Payments are to be made to DV Medical Supply, Inc
Net 30 payments are due 30 days after the date of purchase. Credit card payments are not accepted on Net 30 terms. All past due invoices will incur a finance charge with an annual rate of 18%. In the event of default in payment of any amount due and if the account is placed with an attorney or collection agency, an additional charge equal to the cost of collection including agency, attorney fees, and court costs incurred will be added to the balance to the extent permitted by law.
Customers may pay by credit card at the time of shipping. Credit card transactions will be processed at the time of invoicing and will include only items shipped. Credit card payments are not accepted on Net 30 terms.
Automated Clearing House (ACH)
All transactions may be paid via ACH at any time.
Orders less than $150.00 are subject to a minimum $9.95 shipping/handling fee based on the package weight. No shipping/handling fee on orders over $150.00 for veterinary customers only. COD orders incur a $9.50 processing fee. All orders are shipped using FedEx Ground unless otherwise requested.
Prior authorization and notice are required for all returns.
Any damaged products, errors or order discrepancies must be reported within 48 hours of receipt of order.
DV Medical Supply Inc will create a Return Authorization (RA) containing a detailed list of the returning item(s). This RA will then be emailed/faxed to the account’s contact information on file. Once received, the RA must be reviewed, signed by authorized personnel, and sent back to DV Medical Supply Inc. A call tag will then be issued for pickup. Please include a copy of the signed RA along with the product in the shipment. Merchandise must be unexpired and returned in its original, unopened container, unmarked and properly packaged.
In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. If you purchased a non-returnable item that arrived damaged, please contact Customer Service immediately.
Returned orders may be subject to a 20% restocking fee and/or return shipping fees. Special ordered items or short-dated items may only be returned at the discretion of DV Medical Supply. Credit for returned items will be issued upon receipt of merchandise.
Estimated time of arrival